Shipping & Returns

Shipping

SHIPPING COST

. Spain ( except Canary Islands , Ceuta and Melilla ) : 8

. Canary Islands , Ceuta and Melilla : 15

. Europe: 25 euros

. International : 40

Prices do not include taxes and duties. Orders may be subject to local taxes and/or import duties. Taxes will be paid upon receipt of the package by the buyer, in accordance with applicable laws in the destination country.

 

ESTIMATED DELIVERY TIMES

. Spain : 1-2 working days .

. Europe : 3-5 working days .

. International: 7-9 working days .

Returns

You may exchange or return any product purchased online within 15 days from the date of delivery and provided that the requirements listed below are met.

The requirements for refunding any order are:. That your order has been damaged in the delivery transport... That your order does not correspond to the purchase made.. That your purchased item has a manufacturing defect.

To make a return, please contact us at the following email address: nuriasmediavilla@icloud.com , indicating your personal details, order number and disagreement with the order so that we can proceed to authorise the return. Once we receive this email, we will indicate the way to make the return. Without prior authorization from us, the product will not be accepted and consequently will be returned to its origin, with the customer himself bearing the shipping costs.

Once we receive the goods, we will check that all the above mentioned requirements are fulfilled and in case of conformity, ENSANCHEZ, will proceed to exchange the item for another one or to refund the money, if the customer requests it.

We recommend checking the order at the time of delivery by the transport agency, and leaving a record on the delivery note and signing it.

 If the return is the result of an error in preparation or because of products in poor condition, the return shipping costs will be paid by us. On the contrary, if the return is for any other cause, the return shipping costs will be paid by the customer.

Items must be returned in their original condition, and must keep their original labels, their complete original packaging and attach the invoice or a copy of it in case of returning part of the order.